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GENERAL INFORMATION

All of our BottleCloth table coverings are available through this website or by calling us direct at 858.273.0876.


HOW DO I CARE FOR MY PURCHASE?

BottleCloth table coverings are made of 100% recycled woven fabric. Please refer to the 'Care Tips' tab on our website for tips to extend the life of your linens.

Basic care information can also be found on the care label attached to your table coverings.


WHERE ARE BOTTLECLOTH PRODUCTS MANUFACTURED?

We are currently working with a production facility in China where they have the technology to transform recycled post-consumer plastic bottles into 100% recycled woven fabric.


CAN I PLACE AN ORDER BY PHONE?

Yes, we are happy to help you place your order over the phone. For assistance from the BottleCloth team, you can call us at 858.273.0876 Monday through Friday from 9am to 4pm PST. Our office is closed on Saturdays, Sundays and holidays.


DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, an account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to your order, faster returns, as well as quicker check-out next time.


WHAT TYPE OF PAYMENT DO YOU ACCEPT?

We accept Visa, American Express, MasterCard and Discover. You may also pay via PayPal.


HOW DO I TRACK THE PROCESSING AND SHIPPING OF MY ORDER?

Upon completing your order online, you will receive two emails. First, an emailed confirmation with the details of your order will be sent to the email address on file. When the item has been shipped, you will receive a second email containing the FedEx tracking information.


HOW DO I RETURN OR EXCHANGE MY PURCHASE?

Please see our RETURNS & EXCHANGES policy for complete details on returnable items.


HOW LONG WILL MY RETURN OR EXCHANGE TAKE TO BE PROCESSED?

Due to shipping schedules and location, it can take between two and ten days for your package to be returned to us. For exchanges, we will ship out your new item in the timeliest fashion possible, based on product availability. Refunds, minus the cost of shipping, will appear on your credit card statement within 14 business days. As always, please feel free to reach out to us during this process for further updates.


HOW DO I CHANGE OR CANCEL MY ORDER ONCE I HAVE COMPLETED THE ONLINE CHECKOUT PROCESS?

For most of our table coverings, changing or canceling the order is allowed before the product has shipped. The BottleCloth team is happy to help you with this process. Please call 858.273.0876 Monday through Friday from 9am to 4pm PST or email customerservice@bottlecloth.com.


HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PURCHASE?

We strive to ship all orders in a timely fashion. Depending on the method of shipment, you will receive your purchase based on the option you selected. Please refer to the tracking information found in your email confirmation for details on the expected arrival date.


HOW IS THE SHIPPING COST DETERMINED ON MY ORDER?

Shipping costs are calculated through FedEx based on the method selected (Home Delivery, Ground, Next Day, 2 Day and 3 Day), weight and the destination location.


DO YOU SHIP INTERNATIONALLY?

Yes, we are happy to ship your order anywhere in the world upon request. International shipping rates will be calculated upon checkout through FedEx based on the shipping method selected, weight and location. Custom duties and taxes may apply, depending on the respective country's import policies. Any custom duties and taxes are the responsibility of the customer and are to be paid by the customer upon delivery of order.


WILL MY ORDER INCLUDE SALES TAX?

Since our warehouse in located in California, we are required to collect sales tax for all orders sent to a California shipping address.


MAY I SEND AN ORDER AS A GIFT?

Of course! Please contact the BottleCloth team for any special requests.


WHAT IF MY QUESTION IS NOT ANSWERED HERE?

The BottleCloth team is happy to help with any additional questions you may have. We are available by calling 858.273.0876 Monday through Friday from 9am to 4pm PST or by emailing customerservice@bottlecloth.com.